Account Terms
Define signup, verification, account closure and reactivation. Aligned with payment terms so deposit eligibility matches account status.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how your raja99 account works, what you can expect from us, and what we need from you. We've written them to be clear about payments...
Account SecurityPayment ClarityGameplay RulesDispute ResolutionIndonesia-Focused
Policy Scope & Jurisdiction
raja99 operates under the terms outlined here for players in supported Indonesian regions. These terms govern your account creation, deposit and withdrawal flows, gameplay conduct, and our liability limits. We accept DANA, OVO, GoPay and QRIS as primary payment channels. By opening an account, you confirm you're of legal age in your jurisdiction and agree to these terms. Disputes are resolved through
our support team first, then escalation paths as outlined below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Get Help With Your Account
Team online
Live Chat
Our support team is available during lobby hours to answer questions about account setup, payment holds, gameplay disputes and terms clarification. Response time is typically under five minutes.
Email Support
Send detailed account or payment questions to our support inbox. We respond within 24 hours with full context and next steps. Include your account ID and transaction reference if applicable.
Account Settings
Review your terms acceptance, payment methods, account limits and security settings directly in your account dashboard. Changes take effect immediately or within one business day.
WHY VISITORS TRUST US
Why These Terms Matter
Transparent Payments
Every deposit via DANA, OVO, GoPay or QRIS is logged with timestamp and amount. Withdrawals show processing status in real time so you know exactly when funds leave our system.
Account Protection
Your account is protected by password encryption and two-factor authentication options. We never share your payment details with third parties outside our payment processor network.
Dispute Resolution
If a transaction doesn't match your records, our support team investigates within 48 hours. We provide full transaction logs and work with your payment provider to resolve discrepancies.
Gameplay Fairness
All games on raja99 use certified random number generators. Game outcomes are independent of account history, deposit size or play duration. Terms define what constitutes fair play conduct.
Withdrawal Guarantees
Approved withdrawals process within the timeframe stated in your payment method terms. DANA, OVO and GoPay typically settle same-day; QRIS within one business day from approval.
Indonesia-First Design
These terms are written for Indonesian players using Indonesian payment methods. We reference local payment provider policies and support Indonesian time zones and regional compliance.
SIDE BY SIDE
Consistency Across Our Policies
Payment Terms
Cover deposit methods, withdrawal processing, currency handling and payment provider disputes. Cross-referenced in these terms for clarity.
Gameplay Terms
Outline game rules, betting limits, bonus eligibility and conduct standards. Enforced consistently across live tables, slots and sportsbook.
Privacy Policy
Explains how we collect and use your data. These terms reference privacy commitments so you know what data supports account and payment functions.
Bonus Terms
Detail how promotions work, wagering requirements and withdrawal restrictions. Separate document but referenced here so you see the full picture.
Responsible Conduct
Outline account limits, cooling-off periods and support resources. Integrated into these terms so conduct expectations are clear upfront.
Dispute Resolution
Define escalation paths, timelines and final decision authority. Consistent across all policy documents so you know what to expect.
SERVICE CONTEXT
What Defines Your Experience Here
Instant Account Access
Verification completes in seconds. Once approved, you can deposit via...
Real-Time Lobby
Live tables, slot rooms and sportsbook markets update as you...
Transparent Transactions
Every deposit and withdrawal shows in your account history with...
Mobile-First Design
These terms apply equally on phone and desktop. Account functions...
Indonesia Payment Native
DANA, OVO, GoPay and QRIS are built into the deposit...
Support in Your Language
Our team responds in English and Indonesian. These terms are...
Terms Questions Answered
Contact our support team with your account email and registered phone number. We'll verify your identity and send a password reset link. Two-factor authentication can be reset through the same process. Account access is restored within one hour in most cases.
Deposit and withdrawal limits depend on your account verification level and payment method. DANA, OVO and GoPay typically allow higher daily limits than QRIS. Check your account settings to see your current limits, or contact support to request an increase after verification.
Failed deposits are reversed to your payment method within 24 hours. Stuck withdrawals are investigated by our team within 48 hours. We coordinate with DANA, OVO, GoPay and QRIS providers to resolve delays. Your account balance always reflects the true status of pending transactions.
Yes. You can close your account permanently through account settings, or request a temporary cooling-off period. Pending withdrawals process before closure. Closed accounts cannot be reopened; new accounts require fresh verification. Cooling-off periods last 7, 30 or 90 days as you choose.
Bonus terms are separate but referenced here. Promotions have specific eligibility, wagering requirements and withdrawal restrictions. Check the bonus details before claiming. These terms define your rights if a bonus is withdrawn or terms change mid-promotion.
Report disputes to support with your account ID and transaction details. We investigate within 48 hours using game logs and payment records. If we find an error, we correct your account balance immediately. Unresolved disputes escalate to our compliance team for final review.
We update terms occasionally to reflect new payment methods, game additions or legal changes. You'll receive email notice 30 days before changes take effect. Continued account use after the notice date means you accept the new terms. You can close your account if you disagree.